About Us
Who We Are
Just Charms is a jewellery store dedicated to offering a wide range of stylish, modern, and timeless pieces suitable for everyday wear and special occasions. Our focus is on providing customers with a smooth and reliable shopping experience, supported by clear policies, responsive communication, and professional service.
We operate with a commitment to transparency and clarity, ensuring that all product information is presented in an easy-to-understand manner without making any performance, quality, or authenticity claims.
Our Mission
Our mission is to deliver a convenient online shopping environment where customers can explore jewellery collections at their own pace. We aim to maintain accuracy in product listings, provide clear ordering steps, and offer dependable customer support.
We prioritize customer satisfaction by keeping our processes simple—fast order handling, consistent communication, and straightforward policies that align with international e-commerce standards including Google Merchant Center requirements.
Our Approach to Customer Experience
Just Charms is structured to make your shopping process efficient and hassle-free. From browsing to checkout, we maintain clear guidance, accurate descriptions, and accessible support.
Our customer support team is available to address questions regarding orders, delivery timelines, product details, and store policies. We respond through email and phone during business hours to ensure timely assistance.
Our Values
- Transparency: All policies, product details, and procedures are clearly listed so customers know exactly what to expect before and after placing an order.
- Responsiveness: We aim to reply promptly to customer inquiries.
- Consistency: We maintain steady processing times, reliable handling, and clear communication throughout each order’s journey.
- Accessibility: Customers can easily reach us through our official support channels.
Order Handling & Operations
We manage all order processing directly through our online store. Orders submitted before the daily cut-off time are prepared according to our standard processing schedule.
Once an order is submitted, customers receive email updates containing tracking information, delivery progress, and any additional instructions if needed.
Our shipping timelines, return policy, and related procedures are designed to provide clarity and predictability for every customer.
Commitment to Clear Policies
Just Charms follows straightforward store policies aligning with e-commerce best practices. We avoid any exaggerated product claims or misleading statements. All descriptions focus on physical attributes, styling details, and usage instructions where applicable.
This ensures that our customers make informed purchase decisions based on transparent and reliable information.
Business Details
Business Name: Just Charms
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+0)
Business Phone: +44 7438 436875
Business Email: info@justcharms.co.uk
Business Address: 200 Church Rd, London E10 7BQ, United Kingdom