Shipping Policy

Last updated: November 26, 2025

At Just Charms, we prioritize providing clear and reliable shipping information so that our customers know exactly what to expect when placing an order. This Shipping Policy explains processing times, transit estimates, cut-off times, delivery procedures, tracking, and customer responsibilities.

Free Shipping

All orders placed on Just Charms are shipped free of charge. We do not charge for standard delivery, allowing customers to enjoy a transparent shopping experience with no hidden costs.

Key Points:

  • Shipping is free for all UK orders.
  • No minimum purchase required.
  • No hidden fees or surcharges.

Cut-Off Time

Orders placed by 4:00 PM (GMT+0) on business days will be processed on the same day. Orders placed after this cut-off time, during weekends, or on UK public holidays will be processed the following business day.

Business Days: Monday to Friday (excluding UK public holidays)

Order Processing

After your order is successfully placed and payment is confirmed:

The order is reviewed and verified for accuracy. Items are carefully picked and packaged to prevent damage during transit. A confirmation email is sent to info@justcharms.co.uk with your order details.

Processing Time: 0–1 business day

Transit Time & Estimated Delivery

Our standard shipping method provides fast and reliable delivery across the United Kingdom.

Estimated Delivery Timeline:

  • Processing Time: 0–1 business day
  • Transit Time: 2–3 business days
  • Total Delivery Time: 2–4 business days

Please note that these times are estimates. Delays may occasionally occur due to external factors beyond our control, including carrier delays, weather conditions, or customs checks.

Shipping Methods

Just Charms ships orders using trusted carriers that provide tracking information. Each shipment includes a tracking number, sent via email. Customers can monitor the shipment using the carrier’s online tracking portal. Tracking information may take up to 24 hours to update after dispatch.

Lost or Damaged Shipments

While we take care to package items securely, occasional issues may occur during transit:

Lost Shipments: Contact us immediately at info@justcharms.co.uk
if your order does not arrive within the estimated delivery time.

Damaged Shipments: Notify us within 48 hours of delivery for guidance on resolving the issue. Just Charms will work with the carrier to assist in locating lost packages or resolving damage claims.

Shipping Restrictions

Currently, Just Charms ships only within the United Kingdom.
We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

Customer Responsibilities

Customers are responsible for providing complete and accurate shipping information during checkout. Orders with incorrect addresses may result in delays or failed delivery, and any additional costs incurred will be the customer’s responsibility.

Tips for Accurate Delivery:

  • Ensure street addresses, apartment or unit numbers, and postal codes are correct.
  • Include contact information for the recipient.
  • Double-check the shipping method selected.
  • International Shipping

At present, international shipping is not available. Updates regarding international delivery options will be communicated via our website and support channels.

Order Tracking & Notifications

Once your order has been dispatched:

  • You will receive a tracking number via email.
  • You can use this tracking number to monitor your order status online.
  • Updates on delays or delivery exceptions will be communicated promptly via email.

Delivery Issues

In case of delays, misdelivery, or other delivery-related concerns:

  • Verify the tracking information.
  • Check with your local post office or delivery provider.
  • Contact Just Charms support if the issue persists at info@justcharms.co.uk or +44 7438 436875.

We aim to respond to all inquiries within 24 business hours.

Special Notes

  • Shipping timelines are based on standard business days. Orders placed on weekends or holidays are processed the next business day.
  • During peak seasons, processing and transit times may slightly vary.
  • Customers are responsible for any delays caused by incorrect or incomplete shipping information.

Business Details

Business Name: Just Charms
Business Hours: Monday – Friday (9:00 AM – 5:00 PM) (GMT+0)
Business Phone: +44 7438 436875
Business Email: info@justcharms.co.uk
Business Address: 200 Church Rd, London E10 7BQ, United Kingdom