Contact

At Just Charms, we believe that clear communication is essential for a reliable shopping experience. Our support team is available to assist with order-related questions, product inquiries, returns, exchanges, shipping details, or any general concerns. We aim to provide timely and accurate responses to ensure every customer feels supported throughout their shopping journey.

Customer Support Email

For all assistance, you may reach us at:
Email: info@justcharms.co.uk
Our team responds to emails during business hours and typically replies within 24 hours.

Customer Support Phone

If you prefer direct communication, you can contact our support line:
Phone: +44 7438 436875
Phone assistance is available during working hours for questions related to orders, payments, return requests, exchanges, or account details.

Business Address

You can write to us or return items (after requesting a return authorization) at the following address: 200 Church Road, London E10 7BQ, United Kingdom

This address is used exclusively for business correspondence, return shipments, and operational communication. Please ensure you have contacted our support team before sending any return parcel so we can process it efficiently.

Support Availability

Our support team operates during the following schedule:
Monday – Friday, 9:00 AM to 5:00 PM (GMT+0)
Correspondence received outside operational hours will be reviewed on the next business day.

Response Time

We aim to respond to email and form inquiries within 24 hours during business days.
Phone queries are usually handled immediately during active support hours.

Important Notes

Please ensure your contact details are correct when reaching out.
For returns or exchanges, always contact us first to receive return instructions.
Sensitive personal or payment information should not be shared through unsecured channels.

Business Details

Business Name: Just Charms
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+0)
Business Phone: +44 7438 436875
Business Email: info@justcharms.co.uk
Business Address: 200 Church Road, London E10 7BQ, United Kingdom