FAQs
1. General Questions
Q: What types of products do you offer?
A: We offer a variety of fashion jewellery including necklaces, bracelets, rings, earrings, and everyday accessories.
Q: Do you offer international shipping?
A: Yes, we ship to selected regions. Availability may vary based on your location.
Q: How can I contact customer support?
A: You can contact us at info@justcharms.co.uk or call us at +44 7438 436875.
Q: Are the product images accurate?
A: Yes, images clearly represent product designs, but slight variations may occur due to lighting and device display settings.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest.
2. Orders & Payments
Q: What is your processing time?
A: All orders are processed within 0–1 business days.
Q: What is your cut-off time for same-day processing?
A: Orders placed before 4 PM GMT+0 are processed on the same day.
Q: Can I change or cancel my order after placing it?
A: Changes are possible only if the order has not been processed. Please contact support immediately.
Q: What payment methods do you accept?
A: We accept secure online payment methods displayed at checkout.
Q: Will I receive an order confirmation email?
A: Yes, a confirmation email is sent instantly after the order is placed.
Q: Can I update my shipping address after placing an order?
A: Address updates are possible only before the order is processed.
3. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, free shipping is available on all orders.
Q: How long does delivery take?
A: Transit time is typically 2–3 business days.
Total delivery time ranges from 2–4 business days.
Q: Are there any additional shipping charges?
A: No, there are no extra shipping fees.
Q: How can I track my order?
A: After dispatch, a tracking number is sent to you via email.
Q: What if my order is delayed?
A: Delays may occur due to carrier or external factors. You may contact us for assistance.
4. Returns & Refunds
Q: What is your return window?
A: Returns are accepted within 30 days from the delivery date.
Q: Is there a restocking fee?
A: No, we do not charge any restocking fees.
Q: Who pays for the return shipping label?
A: The customer is responsible for the return shipping cost.
Q: Do you accept returns for non-defective items?
A: Yes, non-defective items can be returned if unused and in original condition.
Q: How long does a refund take?
A: Refunds are processed within 10 days after we receive and inspect the returned item.
Q: Do you offer exchanges?
A: Yes, exchanges are accepted based on product availability.
Q: What should I do if my item arrives damaged?
A: Please contact us with photos, and we will guide you through the return or replacement process.
Q: What should I do if I receive the wrong product?
A: Contact our support team immediately so we can assist you with a replacement or resolution.
Business Details
Business Name: Just Charms
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+0)
Business Phone: +44 7438 436875
Business Email: info@justcharms.co.uk
Business Address: 200 Church Road, London E10 7BQ, United Kingdom